Frequently Asked Questions
1. How do I place an order?
You can place an order directly on our website. Add items to your cart, proceed to checkout, and follow the steps to complete your purchase.
2. Do you offer Cash on Delivery (COD)?
Yes! We offer COD across Pakistan. COD orders are confirmed via WhatsApp before dispatch.
3. How long does delivery take?
Within Karachi: 2–3 business days. Rest of Pakistan: 3–5 business days.
4. Can I exchange my order?
Yes, exchanges are accepted within 3 days of delivery. Items must be unused and in original condition. Please refer to our Refund & Exchange Policy for details.
5. What if I receive a damaged or wrong item?
Please contact us within 24 hours of receiving your order with photos. We will resolve the issue as quickly as possible.
6. How can I track my order?
Once your order is dispatched, you will receive a tracking number via WhatsApp or email.
7. Are your products authentic?
Yes, all Elvonaluxe products are 100% authentic and carefully curated for quality.
8. How do I contact you?
Visit our Contact Us page or reach us on WhatsApp for the fastest response.