At Elvonaluxe, customer satisfaction is our priority. Please read our refund and exchange policy carefully before making a purchase.
Exchange Policy
- Exchange requests must be made within 3 days of receiving your order.
- Items must be unused, unwashed, and in original packaging with tags intact.
- Exchange is subject to product availability.
- Sale items are not eligible for exchange.
Refund Policy
- Refunds are only issued in case of a defective or incorrect item received.
- Refund requests must be raised within 24 hours of delivery with photos of the issue.
- Approved refunds will be processed within 5–7 business days.
Non-Returnable Items
The following items cannot be returned or exchanged: jewellery, accessories, and items purchased on sale.
How to Request
To initiate a refund or exchange, please contact us via WhatsApp or email with your order number and relevant photos.